Concessions Manager - Parks and Recreation

Job Summary Benefits Supplemental Questions
Merit Full-time Position, Grade 21, 35 hours per week.
The Concessions Manager is integral to the food and beverage operation and provides guests with a safe, quality and pleasant dining experience at all concession and restaurant locations operated by the Department of Parks & Recreation. This is highly responsible professional administrative and managerial work in the planning, developing, coordinating, implementation and administration of the Department's food and beverage service operations but not limited to ordering, sanitation, budgeting, menu development, contract management and customer service. Provides supervisory and operational oversight of County owned and/or maintained concession and restaurant operations as assigned. Work requires prior experience. Work is performed with considerable independence under the general direction of the Special Facilities Division Chief and reviewed through conferences, reports submitted and results obtained.
Essential Job Functions/Other Duties/KSA:Duties include personnel management, budget preparation and monitoring; interacts with community and park users; supervises and directs food and beverage service operations; maintains equipment to health standards set by Maryland law; and planning. Supervision is exercised over subordinate maintenance, technical and clerical personnel involved in food and beverage service activities. Establishes and monitors controls to evaluate performance; takes appropriate actions to correct performance and to adjust assignments to meet requirements.
Supervises the development and implementation of food and beverage service activities for the Department: establishes objectives and evaluates progress, determines demands, reviews plans and activities, schedules, informational materials, budgets and related matters for approval, evaluates program performance; acts on such matters and make such changes and adjustments as deemed necessary to improve or accommodate programs to exigencies.
Supervises staff engaged in food and beverage service duties: assigns and reviews work, and takes actions to adjust work, staffing and operations to meet requirements; trains staff in new policies and procedures. Responsible for recruitment and interviewing of staff.
Reviews work of contractors for acceptance; confers with parties to discuss and resolve problems.
Manages positions and personnel to make best use of employees; interviews applicants and recommends and/or selects employees; develops employees' capabilities; counsels employees and recommends disciplinary actions; enforces agency and County Personnel policies and procedures. Travels to various county sites to observe and evaluate assigned staff.
Implements established goals and objectives in the organization; devises and implements work methods and procedures; reports on unit and program progress and effectiveness.
Ensures that high standards of sanitation and cleanliness are maintained at all times.
Uses financial resources economically. Develops and maintains informational resources and safeguards their use. Procures, stores and distributes supplies and material economically and efficiently. Ensures effective maintenance and operation of facilities and equipment. Initiates administrative actions required for operations including budget, fiscal, cash handling, payroll, purchasing and related actions; researches products and cost data for purchases. Maintains an accurate annual inventory of goods including proper documentation for disposal of goods not able to be prepared or sold.
Coordinates programs and activities with other units including annual inspections; reports delays and problems promptly and takes appropriate actions to maintain effective coordination of activities.
Develops plans to meet unexpected situations, new developments and changes in programs; prepares for emergencies; understands the factors and conditions affecting programs and recommends appropriate responses when these change.
Prepares management reports; collects, analyzes and evaluates data and information and develops conclusions and recommendations thereon. Evaluates and reports on trends, revenues and customer needs regarding food and beverage services.
Responds to and answers all public inquiries regarding food and beverage service operations. Handles problems and complaints; drafts and presents for recommendation policies, procedures, rules and regulations for food and beverage services.
Communicates understanding and support of organization goals and programs through actions as well as spoken and written words; interacts effectively with individuals and groups at all levels; maintains ties with external organizations; keeps all interested and involved parties informed of matters requiring their attention.
Attends departmental and public meetings, workshops and conferences as assigned.
Other Duties
Performs related work as required.
Minimum Qualifications:Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledges, abilities and skills may be substituted on a full-time year for year basis.)
Training and/or Education:
Bachelor's degree in parks or recreation management, public administration, hospitality, business or related field.
Two years of progressively responsible food and beverage experience which must include at least one year of experience managing staff.
Licenses or Certificates:
Valid Maryland driver's license.
ServSafe Certification and First Aid/CPR Certification must be obtained within the first six months of employment and be maintained thereafter.
Other Information:Special Requirements:
Must be 21 years of age.
Operation of County owned vehicle.
Responsible signer on Calvert County Liquor License for Chesapeake Hills Golf Course.
Subject to background investigation.
Physical Demands:
Requires long periods of standing, frequent walking indoors, repeated bending, crouching, stooping, stretching or reaching; recurring lifting of objects up to 49 pounds; operation of keyboard devices.
Unusual Demands:
Work is subject to inflexible deadlines and frequent interruptions.
Subject to call in or to remain on the job for emergencies.
May be required to work evenings and weekends.
Exposure to extreme heat and cold. Exposure to cleaning chemicals.
FLSA Status:
Accommodations will be made for individuals with disabilities upon reasonable notice.
County application required.

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