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Customer Service Representative

Responsibilities:

  • Be a direct point of contact for our clients for all consumer level or account aging concerns.

  • Address consumer concerns/complaints and clearly communicate all results to both clients and consumers.

  • Provide client detailed daily Excel spreadsheets containing all account balance discrepancies, inaccuracies, credit balances, billing issues and consumer driven complaints.

  • Regularly audit work queues for consumer/client issues and address them in a timely manner.

  • Act as a consultant for internal colleagues to define current client methods and procedures for all consumer driven inquiries. Have a clear understanding of all client s methods and procedures as they relate to consumer driven concerns, billing issues, charity guidelines, or settlement guidelines.

  • Act as a phone attendant representative when there is inbound call overflow.


Decision-making Authority



  • Provide account resolution whether it be a billing inquiry or a consumer driven inquiry regarding services rendered.

  • Enforce client methods and procedures as it relates to billing issues, payment plans or charity guidelines.

  • Determine the consumer s ability/willingness to pay and the most appropriate of available repayment programs/ options for the consumer.

  • Determine when involuntary repayment options may be appropriate

  • Determine whether it is in the best interest of the company to close and return an account to our clients.


Qualifications

  • High school diploma or GED required.

  • Microsoft Office

  • Exceptional organizational skills. The ability to manage multiple projects and priorities in order to accomplish department goals and business objectives

  • Excellent presentation and interpersonal communication skills, both written and verbal

  • A highly motivated self-starter. Ability and willingness to work flexibly, under pressure and able to meet deadlines without prompting.

  • A team player who understands how to build consensus and who has the ability to motivate and manage others, and ensures assigned tasks and deliverables are being accomplished, reported, and completed.

  • Medical Billing and Coding Certificate a plus


Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB




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