Technology Specialist, PRIN (FY18-46)

The Technology Specialist position provides technical support to technology end-users (desktop, printing, laptops, tablets, labs and classrooms) with a focus on instructional and administrative technologies for the Information Technologies Department at the Prince Frederick Campus. The selected candidate would lead a team of technology specialists, student technicians, and temporary employees providing end-user technical support for microcomputers and associated peripherals, network components and software (operating systems and applications). The position also has responsibilities for supporting the Audiovisual and Distance Learning technologies at the Prince Frederick campus. In addition, the selected candidate must be familiar with Helpdesk ticketing software.
The work schedule for this position is 40 hours per week, Monday-Friday, 8:00 a.m. to 5:00 p.m. Work schedule may vary and flexibility is required.
When applying for this position, please be prepared to answer the following question:
At various times, it may be required to adjust the work schedule to include hours that typically would be covered by person's working the evening shift. Would you be available to do so?
College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the college's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Motor Vehicle Check.
This position is open until filled. For best consideration, apply by 11:59 pm EST Thursday, 02/01/18. The College of Southern Maryland is an Equal Opportunity Employer.
Required Skills
Associate's Degree or equivalent trade school training in a computer/technology related field
Minimum five years' experience supporting Microcomputer's and associated technologies in a Help Desk/ Technical Customer Services in an educational environment.
Minimum of one Industry certification in (A+, Net +, Novell CNA/CNE, Microsoft MSP/MCSE or equivalent.
Working knowledge of desktop computer operating systems and the ability to maintain, troubleshoot and repair desktop PCs and peripherals.
A+ certification and skill set required.
Work experience and proficiency with Microsoft Office, Novell GroupWise, Novell Application Launcher and various Internet browsers is desired.
Experience with Novell network environment (4.x or higher) and ability to function as Network Administrator are desired.
Knowledge of audiovisual systems (especially control and digital video systems) and the ability to maintain and repair audiovisual equipment desired.
Excellent communications (written and oral), customer service and problem solving skills.
Ability to adapt quickly to rapidly changing technology.
Ability to translate technical terms for non-technical persons.
Experience in a technical team environment, preferably as a team leader or supervisor.
Experience providing end-user training and teaching experience desired.
Must maintain insurability for vehicle use under the college's liability insurance coverage.

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